Maintenance in Your Apartment
Maintenance Requests and Charges
CSCC’s maintenance team is committed to resolving problems as soon as they arise. Residents can support this effort by submitting maintenance requests promptly through the resident portal. Submitting a request is the fastest way to receive service. On the WebAccess portal, residents can also track the status of their maintenance requests.
Residents are encouraged to submit a maintenance request whenever there is a need to do so, whether within their unit or in any communal spaces. There is no service charge for repairs resulting from ordinary wear and tear, but if negligence necessitates a repair (like letting food or grease go down the drain), residents will be charged the hourly rate for maintenance.
Maintenance Emergency Line
If there is an emergency—meaning that people or property will be endangered if action is not taken at once—residents may call the CSCC Maintenance Emergency line at 612-378-0219. Emergencies include plumbing failure, plumbing backup, loss of heat, loss of electricity, and appliance failure. In situations like these, residents should call the emergency line.
Elective Services
Management provides standard fixtures and appliances in good working condition. However, residents have the option of requesting the following elective services for an additional cost:
- Approved bidet installation
- Range hood installation
- Long-neck faucet installation
These installations must be approved by management and completed by the maintenance team. To request a service or receive more information about pricing and scheduling, please contact the CSCC office.
Pest Control
Pests can spread rapidly, so if you spot rodents or bugs in your apartment, contact the CSCC office immediately. Residents should also take proactive steps to prevent pests, including:
- Discarding food scraps in the garbage and taking household garbage to the dumpster in the parking lot daily
- Wiping kitchen counters clean after cooking is completed
- Removing grease from the stove, countertops, and/or cupboards
- Storing grains and other bulk food items in air-tight containers
- Ensuring paper boxes and plastic bags are closed tightly
In the event of a pest sighting, management may ask you to submit a maintenance request and submit a photo. This will allow for our pest control professionals to identify the pest and treat them accordingly to prevent pests from spreading to neighboring apartments. CSCC’s contracted pest control provider will treat your apartment on their next visit to CSCC. There is no cost to you for this service, and the provider may treat neighboring apartments at the same time. Please note that residents are required to prepare for treatment, if needed, before the technician arrives. If a resident fails to prepare for their treatment, a charge may apply.
Willful failure to report pests or keep the apartment clean and sanitary will result in eviction.
Light Bulbs
Residents are responsible for replacing light bulbs in their apartment, after the bulbs that have been furnished by management burn out. Residents can purchase standard appliance bulbs for the refrigerator and stove hood. Light fixtures in the kitchen, hallway, and oven do not use traditional light bulbs, so residents should contact maintenance for replacements.
Shoe Coverings for Maintenance Staff
Maintenance personnel are not allowed to remove their shoes when entering an apartment. Residents are welcome to provide non-slip surgical boot covers for maintenance personnel.
